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Watch Repairs and Services

Home / Watch Repairs and Services

At Kalmar Antiques we have an experienced team of expert watchmakers who are able to provide servicing and repairs on your timepiece. Our specialised team of watchmakers are able to assist with the service or restoration of modern, vintage and antique timepieces. Our team includes a Rolex trained watchmaker who is able to take care of any servicing or repair needs for Rolex timepieces. We also specialise in the servicing of other brands including but not limited to; Patek Philippe, Vacheron Constantin, Cartier, Tudor, Longines and Omega. All watch repairs and servicing are completed on-site in our state-of-the-art watchmaking workshop.

To book a watch repair or service, contact us via email at sales@kalmarantiques.com.au or call us on (02) 9264 3663, or alternatively, you are welcome bring your items into our store. 

Once your timepiece has been assessed by one of our watchmakers you will receive a no obligations quotation prior to any work being commenced on your timepiece.

Watch & Timepiece Warranty

Kalmar Antiques are an authorised OMEGA watch service centre in Sydney. With an OMEGA trained and authorised watchmaker on-site, we are able to service your OMEGA watch and pocketwatch to the highest standards using only genuine OMEGA parts. We are able to service your OMEGA watch all on-site at our state-of-the-art watchmaking and polishing workshop in the Queen Victoria Building, Sydney.

Congratulations on your purchase. We take great pride in our watches and hope it will give you many years of pleasure. Your watch is guaranteed for 24 months.

What must I do to protect my watch:

Shocks: Protect your watch from unnecessary force, knocks, falls / drops, using hand tools, hammers, chisels.
Temperature: Do not expose your watch to extreme heat (over 55 °C) or cold (less than 0 °C) or extreme temperature fluctuations.
Magnetic fields: Due to the magnetic fields produced by phones and computers, do not place your watch on or very close to these items; parts may become magnetised and cause the watch to run irregularly; it can be de-magnetised.
Water / Moisture: Both salt and freshwater will damage leather bands. Do not immerse watches with leather bands in water. Unless we have pressure tested the watch – and specified this on your purchase receipt- and your watch has both a screw down crown and a screw back, due not take your watch in water. Unless specified, your watch is not covered for water damage to the movement, dial and band. Water resistance cannot be permanently guaranteed and it is recommended to have the watch pressure tested every twelve months.

Automatic wind : If the watch has not been worn for some days, we recommend hand winding 20 times before wearing, to put some power in the mainspring, as the watch may stop due to lack of arm movement.
Date: If your watch has a date function, do not change the date between the hours of 10pm and 2am. If the time is between here, wind the hands forward past 2am then change the date.
Regular service/maintenance: It is recommended to have your watch serviced every 3 years. Our qualified watchmakers would be more than happy to assist you with any repair or service needs.
What is not covered by us:

1. Spontaneous mainspring breakage. Mainsprings break from many causes, all beyond the control of the wearer or the watchmaker;
2. Water or moisture damage to non-water resistant watches, or those with a screw crown left out;
3. Broken, scratched or crazed watch glass or plexi or crystal of any sort ;
4. Any signs of tampering with the watch, both inside or out;
5. Leather watch straps including watch pins;
6. Batteries – after 12 months of date of purchase;
7. Damage from improper handling, accidents or normal wear and tear, including but not limited to case damage such as scratches to the case;
8. Magnetic Fields

For OMEGA watches:

Kalmar Antiques are an authorised OMEGA watch service centre in Sydney

We offer a twenty-four (24) month warranty on the work carried out. In the event of a fault covered by this warranty, we will, at our discretion and without cost, repair or replace any spare parts and/or rectify any faults as identified by our customer service. All other rights resulting from the faulty execution of our services are expressly excluded. This warranty does not cover normal wear and tear or damage caused by accidents, lack of care or negligence. This warranty is rendered void if the work is carried out on the watch by persons who are not authorised to do so by OMEGA SA.

Contact us

Shop 23, Level 2, Queen Victoria Building, George Street, Sydney 
NSW, Australia.

OPening hours

09:30am - 06:00pm
09:30am - 06:00pm
09:30am - 06:00pm
09:30am - 06:00pm
09:30am - 06:00pm
09:30am - 06:00pm
09:30am - 05:00pm
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